The Intermediary – November 2025 - Flipbook - Page 54
Round-table.
PARTICIPANTS, LEFT TO RIGHT
Nigel Hoath GOTO Group
Mark Gray Land Registry
Lee Riche Optimus
Julian Lavender iamsold &
iamproperty
Jim Quinton Nationwide
Matt Slade Fidler & Pepper
Mark Tosetti CAL
Fiaz Khalid LPL
Michael Holden Landmark
Jean Coughlan Connells
Nick Hale Movera
Jessica Bird The Intermediary
Nick Dyoss Searchflow
technology, processes, governance, people and
other forms of support that help them flourish.”
According to Mike Holden, divisional director
at Landmark Information Group, marketing is
also crucial. He says: “It’s about creating positive
incentives – when something works and is
successful, that needs to be marketed so people
are aware of it. The firms still using outdated
processes will gradually see less activity as the
market shifts.”
Mark Tosetti, CEO of Conveyancing Alliance
(CAL), adds: “We want a more rounded individual
with a broader set of skills to move into
conveyancing and build a career there, rather
than the way it was 20 years ago. There’s a wider
skill set required now from conveyancers, not just
technical conveyancing.
“How do we attract people from other
sectors, those with a real focus on service, into
conveyancing?”
Next steps: Robust graduate schemes,
apprenticeships, digital-first training and
clear opportunities for rapid progression.
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The Intermediary | November 2025
DR I V I NG T R A N S FOR M AT ION
The urgency to streamline transactions, cut
unnecessary delays, and improve the process has
never been greater.
Nigel Hoath, founder and director of GOTO
Group, highlights proactive solutions – free legal
packs at the point of instruction and commitment
fees on offer acceptance – that already make
a difference, shaving weeks off timelines and
dramatically reducing fall-through rates.
Nationwide, meanwhile, is an early adopter for
innovations such as electronic mortgage deeds.
Quinton notes: “The lending sector has
shifted forward in its appetite for driving sector
change – electronic signatures, digital deeds,
digital mortgage processes. The technology and
standards are here; now it’s up to conveyancers to
adopt them, and for us as lenders to support that.”
He cautions that the sector is divided between
big firms with the resources to build systems and
that cannot invest at the same level, but adds:
“Platforms like Decision First, Lender Exchange,
and Panel Link can enable everyone, not just the
big players. The bigger firms can innovate, but
platforms help build functionality for the rest.”
Quinton says: “Everyone is looking for a
golden bullet, which doesn’t exist. The industry
is obsessed with finding the perfect solution, so
people retreat to what they know. We need to
adopt improvements incrementally, not wait for
something perfect.”
Tosetti reiterates that people should remain at
the centre of progress: “Digitisation is critical, but
so is bringing people on the journey. That’s going
