The Intermediary – November 2025 - Flipbook - Page 33
Q&A
Looking further ahead, AI will help not only
with the logistics of building and funding new
housing, but also with understanding trends –
predicting where demand is heading, and helping
developers plan for what is needed, not just what
is immediately profitable.
For residents, the future looks seamless:
connected homes that communicate with you,
spot problems before they become crises, and
continuously optimise themselves for energy
usage, comfort, and safety.
We’ll see the industry become more datadriven and efficient, with residents enjoying
seamless, connected living experiences.
How can digital tools help housing
associations improve?
Housing associations face immense challenges
in keeping on top of properties and proactively
engaging with tenants about issues before
they escalate.
For example, our resident engagement app
lets tenants report issues directly, with image
recognition to assess problems and send
advice or help as needed. This saves resources,
empowers tenants, and ensures funds are used
effectively.
How are your digital tools fostering
transparency and helping to
build community?
In addition to the resident engagement app,
we’re investing in tools that provide transparency
about property construction and maintenance,
like sensors and AI-driven diagnostics.
We’re also creating digital spaces for
communities to interact and support each other.
Most importantly, we enable residents to
form groups, organise activities, and build real
communities, believing that digital tools should
help create real-life connections – not just
online chats.
This is relatively new as a mainstream feature,
though we have always believed community is
vital. Traditionally, some developers have been
hesitant; they fear that if residents communicate,
they will only amplify complaints or defects.
The reality is that people will always find ways
to talk – through social media, if not through
dedicated platforms.
We are actively encouraging a more open
approach, providing the tools to build and
nurture communities, share knowledge, and
support vulnerable residents. While this is still an
emerging area in the sector, we believe it will be
transformative in the coming years.
How can brokers leverage PropTech
insights to better serve clients in
specialist finance markets?
The more high-quality property data brokers have
access to – everything from local market trends
to detailed information about a specific property
– the better they can assess risk, identify
opportunities, and serve their clients.
At present, a significant amount of valuable
data exists, but it is often trapped in silos or
simply not available in an accessible form.
By making property, social, and economic data
more open and letting AI interpret it, PropTech
platforms enable brokers to make faster, more
confident decisions.
How important is feedback to
enhancing your technology?
Customer feedback is absolutely critical –
especially for a company like Spaciable that
prides itself on being close to the realities of
the market.
We build feedback loops into all our
technology, constantly inviting users to share
their experiences and suggestions, and we iterate
based on what we learn.
The quicker we can ‘close the loop’, taking new
insight from customers and refining our product,
the better we can meet their needs.
This approach of minimal viable product (MVP),
relentless iteration, and closely listening to our
users is a key reason why PropTech is advancing
so rapidly nowadays.
What advice do you have for
property professionals as the
sector transforms?
Embrace technology before it embraces you. AI
and emerging digital tools are transforming every
aspect of our sector faster than anyone could
have anticipated – even more rapidly, arguably,
than during the internet age.
To stay relevant and competitive, it is vital to
be open, adaptable, and proactive in adopting and
exploiting these new technologies. Partner with
trusted providers like Spaciable, keep an eye on
the future, and above all, don’t stand still. ●
November 2025 | The Intermediary
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