The Intermediary – November 2025 - Flipbook - Page 32
Q&A
Spaciable
Marvin Onumonu speaks with David Graydon, CEO of
Spaciable, about how data and technology can be used to
transform the rented housing market
How is technology transforming
interactions in today’s
property ecosystem?
Technology has advanced enormously in property
over the past decade. Where we once had
isolated ‘spot solutions’ – such as a platform
to help manage a workflow or a basic customer
relationship management (CRM) to handle
resident details – we’re now seeing a shift
towards fully integrated systems that
seamlessly connect the experiences of
residents, managing agents, landlords,
and service providers.
For instance, previously, if a tenant
encountered a maintenance issue,
it could involve several people, a
fair amount of time, and significant
confusion to identify the precise problem
and resolve it.
Now, with tools like ‘digital twins’ and
‘tenant engagement apps’, a resident can report
an issue which is immediately relayed to the
right contractor, who has all the necessary
information before visiting. This results in
problems being resolved more efficiently and
with far less disruption.
Technology also helps managing agents and
landlords identify where service can be improved,
where efficiencies can be found, and how to
control costs while delivering a great experience.
There is pressure to deliver more
social and affordable homes – where
can tech make the biggest impact?
Social and affordable housing is an area where
technology’s potential hasn’t been fully realised
yet. The key challenge is gathering, verifying,
and using the right data at every stage, from
securing funding to identifying sites to creating
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The Intermediary | November 2025
communities. Tech allows us to collect and
analyse data about sites, communities, and
buildings, helping us make better decisions and
anticipate issues before they arise.
With the right systems, the sector can move
from reactive to proactive, ensuring resources
are directed where they’re most effective.
What role does data play in
property development and
management?
Data is crucial for meeting ambitious
targets – like building 1.5 million
homes. We need to understand, in
detail, where the challenges lie –
where the bottlenecks are, why delays
occur, and who are the best partners for
different parts of the process.
Accessible, trustworthy data allows
everyone in the process, from the
Government to developers, to make informed
DAVID
decisions quickly, run projects in parallel, and
GRAYDON
ultimately deliver more homes.
At Spaciable, we are passionate about
making such data accessible to all relevant
stakeholders – whether it’s property details for
lenders, or usage and service information
for residents.
How do you see AI, automation, and
data analytics shaping the sector?
The impact of artificial intelligence (AI) and
automation is only just beginning to be felt in
our sector. What Spaciable does with digital
twins, for example, enables mortgage brokers
to gain a precise understanding of a property:
construction, history, and any recorded risks or
issues. This kind of data reduces uncertainty and
can help accelerate mortgage approvals, which
has benefits for everyone in the process.
