The Intermediary – July 2026 - Flipbook - Page 15
transaction milestones helps brokers prepare
clients more effectively and minimise
avoidable delays.”
Rodrigues agrees, cautioning: “Brokers
shouldn't replace legal experts. Let’s leave
FTB Confidence
In Numbers
conveyancing to the professionals! The Solicitors
Regulation Authority (SRA) and the Council
for Licensed Conveyancers (CCL) do a great job
ensuring borrowers are protected.
“Brokers are already working long hours,
especially when lenders pull rates. The work that
the Open Property Data Association (OPDA) is
undertaking will help reduce the turnaround
47%
of first-time buyers
said they did not
feel confident navigating the
homebuying process.
times for all property transactions.”
Ultimately, Phillips believes the focus should
be on stronger relationships rather than
broader responsibilities.
He states: “Brokers shouldn’t be expected
to moonlight as conveyancers or any other
part of the chain. Rather than replace their
expertise, brokers should continue to build those
relationships and bring the different parts of the
process together.
21%
said understanding
the different
mortgage options was the
most challenging part of
buying their first home.
“The priority has to be greater collaboration,
better data sharing and stronger communication,
helping to reduce friction and drive efficiencies.”
One-stop shop
Modern first-time buyers (FTBs) are increasingly
expecting a joined-up, “one-stop shop”
experience. They want a guide who can help them
navigate every stage, from affordability checks
to completion.
46%
consulted a
mortgage broker
for advice, making brokers
the most popular source of
mortgage information.
As the mortgage market evolves, the broker’s
role is being redefined – not just as adviser,
but as educator, problem-solver and guide.
For first-time buyers, the complexity of the
homebuying journey increasingly demands
more holistic support. Yet, as experts remind
us, successful outcomes require collaboration,
clarity, and a balance between technology and
the human touch.
Brokers cannot do it all, nor should they. But
37%
said they do
not know how
Bank of England interest
rates are determined or what
they mean.
by being proactive, maintaining communication,
and guiding clients, they can add considerable
value. For first-time buyers, the journey to
homeownership is more than just the money.
It is a journey best travelled with a trusted
guide – and increasingly, that guide is the
mortgage broker.
As O’Reilly concludes: “Buying a home is
one of the biggest financial and emotional
commitments most people will ever make.
Increasingly, customers aren't just looking for
technical expertise.
20%
of first-time
buyers said they
lacked awareness of affordable
home ownership schemes
available to help them onto
the property ladder.
"They want someone who can explain what's
happening, manage expectations and provide
reassurance when challenges arise.”
Source: Barratt Homes’ 2026 First Time Buyer Report
