The Intermediary – December 2025 - Flipbook - Page 84
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On the move. . .
Mortgage Brain expands customer success team
M
ortgage Brain has
strengthened its customer
success team with
two customer success
administrators. Richard BethuneWright and Ashley Cope will support
oing migration of
the ongoing
cy systems
users from legacy
ersions
to the newest versions
he product suite, as
of the
well as too assist with
onboarding.
Neil Wya,
sales and
marketing
RICHARD BETHUNE-WRIGHT
director, said:
Alternative Bridging appoints
case manager to bolster
broker support
A
lternative Bridging
Corporation has
strengthened its capacity
with the appointment of
Thomas Gough as case manager.
Reporting to Mihaela Janko,
manager of the case
management team, he
will focus on progressing
applications from offer
to completion and
maintaining clear and
consistent communication
THOMAS GOUGH
with brokers.
Janko said: “Case
management is where much of the
behind-the-scenes work happens,
and having experienced professionals
like Thomas in the team makes
all the difference. His aention
to detail, proactive approach, and
understanding of the lending process
will help ensure we maintain the
smooth, responsive service that
brokers expect from us.
“We have exciting plans ahead,
with plans to broaden our offering in
the new year and we’re building an
excellent team to support us."
“We’re delighted to welcome Richard
and Ashley to the Mortgage Brain team.
“Their appointments strengthen
our commitment to delivering
an exceptional experience for our
customers as we continue to roll out
our latest generation of ttechnology.
“Bot
“Both will play a vital
role in supporting
bro
brokers through
migra
migration and
onboarding
onboarding, ensuring
every user benefits
fully from the [...]
Mortgage Brain
ASHLEY COPE
Hub.”
L&C Mortgages appoints
Dan Payne as chief
operating officer
L
&C Mortgages has appointed
Dan Payne as COO, reporting
to MD Sidney Wager. Payne
brings more than 20 years
of financial services leadership
experience, covering sales planning,
distribution and customer experience.
He joins from Together Money, where
he was group sales director.
Payne said: “I’m honoured to join
L&C Mortgages, which has a longstanding reputation for excellence and
innovation in the mortgage market.
“I’m excited to help shape the next
chapter of its growth and look forward
to working alongside such a talented
leadership team.
“My focus will be on process
optimisation to
her enhance
further
he experience for
the
our customers and
er forwarddeliver
hinking solutions
thinking
STEVE SMITH
eep L&C at the
to keep
orefront of the
forefront
industry.”
DAN PAYNE
Catalyst strengthens
broker support with
four senior hires
C
atalyst Property Finance
has expanded its
intermediary support
with four senior
appointments to its external new
business team, led by sales director
Spencer Gale.
Andy Reid joins as head of
national accounts, bringing
experience from specialist lenders
including TAB, Hampshire Trust
Bank and InterBay. He is joined
by three business development
managers: Gemma Roberts,
previously at UTB and Together;
Tim Horne, formerly of Paragon
and Magellan; and Tony Grillo,
who has held roles at Masthaven
and Together.
Gale said: “This is a hugely
exciting time for Catalyst.
Bringing in Gemma, Tim, Tony,
and Andy gives us a powerhouse
of experience, regional strength,
and ambition. Each of them brings
something unique to our growth
journey, but what unites them is
their drive to support brokers and
deliver outstanding service.
“Catalyst is in a period of
incredible momentum, and
these appointments reflect our
commitment tto continued growth,
strong
stronger broker relationships, and
even beer national coverage.
“With this team in place,
our rea
reach and support for
bro
brokers across the UK has never
been strong
stronger.”
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barrowmount.com
KELLY ILES
hello@barrowmount.com
Associate Member
RECRUITMENT
020 4591 1377
