The Intermediary – August 2026 - Flipbook - Page 89
B RO K E R B U S I N E S S
Opinion
the family
and forge a successful career. This is
particularly important if we have any
hopes of aracting younger people and
bringing new talent into the industry.
Eve joined the business aer finding
out about an opportunity from her
mum. Eve’s mum is Liz Yates, our
fantastic head of compliance for more
than two decades. Because of this,
Eve was familiar with the business,
but decided to apply because the role
sounded interesting.
“I enjoy working in the same
company as her, it is helpful having
her around to ask questions if I am
unsure about something,” Eve says.
“Our roles are quite different,
but she still knows quite a lot about
what I do.”
She adds that her experience has
been great so far and that she finds the
sector to be varied and interesting.
Crucially, she says she would
recommend a career in mortgages to
others. As an industry, that variety
is one of the things we need to
communicate beer.
The next generation
The future of our industry hinges on
our ability to demonstrate it as a viable
and fruitful career path. There is also a
wider reason why this maers.
The quality of the customer
experience is what ultimately
determines how people view the
mortgage industry. A customer who
receives good advice, feels support
supported
through a complex process and has
their application handled efficiently
is more likely to recommend that
experience to someone they know
know.
That recommendation may be tto a
broker, but the experience behind it
The mortgage
workforce is ageing and
we need to make sure
that the opportunities are
there for new people to
enter the sector”
is delivered by an entire team. When
someone says they would recommend
their broker to a friend or family
member, that is the result of everyone
involved playing their part. The
adviser is central, but so too are the
people ensuring the case progresses,
the right questions are answered, and
the process works as it should.
The next generation of mortgage
professionals will likely come from
many different backgrounds and
enter the industry through many
different routes.
Some, like Lily and Eve, may have
a family connection. Others will
discover mortgages through a first job,
a career change or an opportunity they
had not previously considered.
Our responsibility as an industry
is to make sure that it is up for
consideration and that there are clear
pathways for them to follow.
While this means creating
opportunities for aspiring advisers,
it also means recognising the many
non-advised roles that underpin the
customer journey.
If we can do that successfully, we
will not only address the demographic
challenge facing the industry. We will
build a stronger, more diverse and
more sustainable workforce – one
that is fit for the future and capable
of delivering a customer experience
that makes people recommend the
mortgage industry to the next person
looking to buy or remortgage. ●
August 2026 | The Intermediary
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