ABM Q4 - Flipbook - Page 93
claims records can help them
estimate an allowance for
recurring repairs. Less frequent
major failures may require an
additional contingency, suitable
warranty protection or a
combination of the two.
For dealers, the data can help
shape the warranty offered with
each vehicle. Cover that reflects
the real repair profile of a van
gives customers more relevant
protection and reduces the risk
of a later mismatch between the
product and their expectations.
CLAIMS INTELLIGENCE
IMPROVES DECISIONS
Claims data cannot predict
exactly when an individual
van will fail, but it can identify
patterns that are difficult to see
from isolated workshop jobs.
Dealers can use this
intelligence to assess the likely
aftersales exposure attached to
different types of stock. Fleet
operators can compare repair
frequency, claim severity and
vehicle downtime when deciding
whether to retain or replace
a van. Warranty providers
can use the same evidence to
develop appropriate cover and
claims support.
The findings can also inform
preventative maintenance.
Operators can brief drivers on
warning signs, respond quickly
to dashboard alerts and ensure
servicing includes the checks
recommended for emissionsrelated systems. Acting early
may reduce the risk of a
developing fault causing further
damage or keeping the vehicle
off the road for longer.
Access to trained technicians
and suitable diagnostic
equipment will become
increasingly important as more
van repairs involve electronic
and emissions-related systems.
Repair networks that can
diagnose these faults efficiently
will be better placed to return
vehicles to work quickly.
THE WSG VIEW
The most expensive repair is not
necessarily the fault creating the
greatest commercial pressure.
Fault / repair
Operators may be able to plan
for an isolated major failure, but
repeated emissions, electrical
and fuel-system faults can
steadily increase costs across
a fleet. Claims intelligence
shows where these patterns are
developing. It helps dealers and
operators make evidence-based
decisions about maintenance,
warranty protection and the
point at which continued
investment in an individual
vehicle may no longer make
commercial sense.
The changing pattern of
LCV claims requires a broader
approach to managing vehicle
risk. Understanding which faults
occur most frequently, the costs
they generate and their effect
on vehicle availability can help
businesses make more informed
decisions throughout a van’s
working life.
For dealers, operators and
warranty providers, using this
evidence effectively is central to
controlling costs and supporting
the reliability of Britain's
commercial vehicle fleet.
% of claims
Average claim value (inc. VAT)
NOx Sensor
5.30%
£568.63
Alternator
5.14%
£473.61
Diesel injector
4.45%
£661.01
Turbo
3.26%
£802.40
DPF
2.66%
£1,377.92
Battery
2.48%
£246.19
AdBlue injector
2.04%
£363.45
Starter motor / solenoid
1.88%
£393.32
EGR valve
1.79%
£648.50
Drive shaft
1.72%
£452.97
Water pump
1.66%
£413.94
EGR cooler
1.57%
£769.05
ABS wheel speed sensor
1.47%
£165.62
Concentric slave cylinder
1.29%
£454.89
Gearbox
1.19%
£1,272.63
£628.83
AVERAGE CLAIM VALUE
Q4 2026
AUTOMOTIVE BUSINESS
93
