ABM_1 - Flipbook - Page 77
WARRANTY HUB
capped claims of £9,000 to
£10,800 for engine rebuilds,
cylinder head failures, and turbo
breakdowns – real costs likely
even higher.
The brand-by-brand picture
Brand comparisons provide
further insight. Mercedes
achieves one of the lowest claim
rates (18.8%) and repair costs
(£1,357), while Scania, despite its
popularity, records a 73% claim
rate and average repair costs
close to £2,000.
Isuzu sits at the opposite
extreme: just 7.7% claim rate
but an eye-watering £2,176
average repair cost, highlighting
a “less frequent but more
expensive” profile.
The takeaway
For operators, the lesson is
clear. High-mileage trucks
present layered risks – constant
lower-value faults draining
maintenance budgets, and rare
but devastating failures creating
financial shocks and prolonged
downtime.
Proactive monitoring, rigorous
maintenance schedules and
robust warranty cover are
essential tools in protecting
both cash flow and customer
commitments.
Cars –
Innovation
with durability
The reliability rankings
In today’s market, where
household budgets are under
pressure and vehicle repair
costs continue to rise, reliability
has never mattered more.
At the top of the rankings sits
Toyota, with a claim rate of just
7.02% and the lowest average
When things
go wrong, the
data behind those
failures reveals
more than just
repair bills"
repair cost among 22 major
volume manufacturers. Honda
follows closely with a 9.92%
claim rate and a modest £490
average claim, while Mazda also
performs strongly.
The struggling marques
By contrast, premium marques
struggle. Land Rover accounts
for 70% of WSG’s most
expensive claims, with average
repair bills exceeding £1,000.
Jaguar and Mercedes also show
higher-than-average claim rates
of 25.5% and 22.9% respectively,
underlining the hidden cost
of complex technology in
luxury vehicles.
The faults that keep coming up
The average car warranty claim
now sits at £651, but the gap
between the best and worst
performers is stark.
Among the most common
faults are NOx sensors (2.78% of
claims, £637 average), batteries
(2.74%, £272), alternators (£541),
and water pumps (£595).
While individually manageable,
these recurring issues can
mount up quickly. Gearboxes
and steering racks, though less
frequent, push costs above
£1,500 when they fail.
The takeaway
As WSG operations director
Martin Binnee notes: “Toyota’s
performance proves it’s possible
to deliver both innovation and
durability. For drivers and
dealers alike, that combination
matters more than ever.”i
LCVs
Average top 10 claim:
£1,835
Highest single repair:
£2,142
Common repairs:
Diesel injectors,
alternators, batteries,
NOx sensors
HGVs
Common repairs:
NOx sensors, AdBlue
pumps, EGR valves
Mercedes achieves
one of the lowest claim
rates (18.8%) and
repair costs (£1,357)
Cars
Toyota achieves a
claim rate of just
7.02% and the lowest
average repair cost,
followed closely by
Honda
Average claim: £651
Common repairs: NOx
sensors, batteries,
alternators, water
pumps
Gearboxes and
steering racks push
costs above £1,500
when they fail
Q4 2025 AUTOMOTIVE BUSINESS
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